Consumer Protection: (TTPM) Tribunal Tuntutan Pengguna Malaysia

The TPPM acts "to provide an alternative for consumers to claim for any loss suffered in respect of any goods and services purchased in a less cumbersome & speedy manner & at minimal cost". However, the TPPM only assists in cases "where the total amount does not exceed RM25,000.00".


The types of claims that may be brought by the customer before the Tribunal are cases that arise from:
a) a false claim or misleading conduct, false representation or unfair practice.

b) safety of goods & services.

c) The right against a supplier in connection with any of the guarantees implied by the Act.

d) The right against a supplier in connection with any guarantee implied by the Act in relation to services.

e) The right against a manufacturer in connection with any express guarantee on supply of goods.

f) The right against a manufacturer in connection with any guarantee implied by the Act in respect of any goods.

CRIMINAL PENALTY FOR FAILURE TO COMPLY
"Any person who after 14 days fails to comply with an award made by the Tribunal commits and offence and shall on conviction:

a) be liable to a fine not exceeding 5,000 RM or to imprisonment for a term not exceeding 2 years, or both;

b) in the case of a continuing offence, the offender shall, in addition to the penalties above, be liable to a fine not exceeding 1,000RM for each day or part of a day during which the offence continues after conviction.

More
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Lebih 7,000 kes tuntutan pengguna selesai membabitkan bayaran RM13 juta

PUTRAJAYA: Tribunal Tuntutan Pengguna Malaysia (TTPM) berjaya menyelesaikan 7,767 kes tuntutan sepanjang tahun ini sehingga Jumaat lalu, membabitkan pembayaran berjumlah RM13,395,223.

Pengerusi TTPM, Reihana Abd Razak, berkata jumlah itu adalah 86.65 peratus daripada keseluruhan 8,964 kes yang difailkan untuk tempoh sama, membabitkan nilai tuntutan berjumlah RM40,867,862.
"Perbezaan yang jauh antara nilai yang dituntut dengan nilai award yang dikeluarkan adalah disebabkan ada yang membuat tuntutan sesuka hati," katanya kepada pemberita, di sini, hari ini.
Beliau memberi contoh pengguna yang membeli komputer dengan harga RM2,000 namun membuat tuntutan RM20,000 apabila komputer berkenaan tidak boleh digunakan.

"Kita tak akan bagi. Jumlah maksimum yang dia akan dapat adalah nilai komputer itu ataupun kita boleh meminta peniaga terbabit menggantikan komputer berkenaan dengan yang baru," katanya.

Sumber: www.bharian.com.my